Refund policy

1. Return and refund policy

Last updated: August 27, 2026

Thank you for shopping at Halo House. We want you to love your purchase. If you're not fully satisfied, this policy explains how returns, exchanges, and refunds work.

Return Window You have 30 days from the date your order is delivered to request a return or cancellation. Cancellation requests are accepted at any time before your order has been fulfilled and shipped; once an order has shipped, it can no longer be cancelled and must instead follow the return process below.

Condition of Returned Items To be eligible for a return, items must be unused, in their original condition, and in the original packaging whenever possible. Assembled furniture that has been used cannot be returned unless it is defective or damaged. Please keep your proof of purchase (order confirmation email).

How to Start a Return Email us at aintbeggingforher@gmail.com with your order number and the reason for the return. We will confirm your return and provide instructions, including the return address.

Return Shipping Costs If an item arrives damaged, defective, or incorrect, we cover the cost of return shipping and will send a replacement or full refund at no extra cost to you. For all other returns (e.g. change of mind), the customer is responsible for return shipping costs.

Refunds Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds are issued to your original payment method within 5-10 business days. Please note your bank or card provider may take additional time to post the refund to your account.

Exchanges If you'd like a different size, color, or model, the fastest way is to return the original item (once approved) and place a new order.

Non-Returnable Items Final sale items, gift cards, and made-to-order or custom items are not eligible for return unless defective.

Contact Us Questions about your return? Email aintbeggingforher@gmail.com or call (801) 900-6748.